Twindor Casino Responsible Gambling

Player-protection tools

Set deposit and loss limits

You can manage your gambling spend by using deposit limits and loss limits where available. Deposit limits help you control how much you add to your casino account within a set period, while loss limits can help you stop playing when you reach a defined spending level.

To use these features, review your account settings and choose the limit that matches your budget and wellbeing. If you want to tighten control, you can adjust your limits before you continue playing.

Session reminders and time-outs

Staying aware of time and behaviour matters. Twindor Casino may provide session reminders to help you recognise when you have been playing for longer than you intended. If you need a break, time-out options can pause your ability to play for a chosen period.

Taking short pauses can be a helpful step when you notice you are chasing losses, losing track of time, or playing more than planned.

Self-exclusion and longer breaks

If you feel gambling is becoming hard to control, self-exclusion can be an effective step. Self-exclusion is designed to restrict access to gambling activities for a defined time or until you choose to end it according to the available terms and process.

Please consider using this option if you have tried limits and reminders but still find it difficult to stop. It is also appropriate when you are taking time away for personal or financial reasons.

Warning signs of problem gambling

Common indicators

Problem gambling can affect anyone. If you recognise several of the following signs in yourself or someone close to you, it may be time to seek support and make a change.

• Spending more money or playing longer than planned, despite intending to stop.
• Chasing losses or trying to win back money you have already lost.
• Increasing risk-taking, such as raising bet sizes to feel the same effect.
• Feeling irritable, restless, or preoccupied when not gambling.
• Using gambling to escape stress, anxiety, or other negative feelings.
• Borrowing money, relying on credit, or disrupting essential bills to gamble.
• Continuing to gamble even when it causes problems at home, work, or school.
• Trying to cut back but repeatedly finding it difficult to do so.

When to act

Even early warning signs are worth taking seriously. Adjust your limits, reduce play frequency, take a time-out, and seek advice sooner rather than later. Support can help you rebuild control and protect your wellbeing.

How to get help

Use the tools first, then reach out

If gambling is affecting your life, you do not have to handle it alone. Start by using the in-account controls such as deposit limits, loss limits, session reminders, and time-outs. These can create space for better decisions while you consider next steps.

Then, connect with a qualified support service or counselling resource. Professional help can provide strategies to manage urges, address underlying stressors, and plan safer gambling behaviours.

Practical steps you can take now

• Set a deposit limit you can comfortably afford to lose.
• Choose a loss limit that stops play before it becomes a financial or emotional issue.
• Turn on session reminders and use time-outs when you want to pause.
• If needed, consider self-exclusion to protect yourself during a difficult period.
• Tell a trusted person if you are struggling; support from others can make a difference.

If you ever feel at risk of harming yourself or others, seek urgent help from your local emergency services or crisis support line right away.

Protection of minors

Safeguarding younger people

Protecting minors is essential. Twindor Casino does not offer gambling content to people who are under the legal gambling age. The intent of our safeguards is to reduce the risk that minors gain access to online gambling services.

Account responsibility

Players are responsible for ensuring that they only access the service if they meet the applicable legal age requirements. We encourage parents and guardians to discuss online gambling risks and to use appropriate household measures where possible, such as monitoring account access and payment methods.

Reporting concerns

If you believe a minor has accessed a gambling account or you have concerns about age-related safety, please contact our support team so the matter can be reviewed. We will take concerns seriously and work to ensure that appropriate steps are applied.

Licence details: GLH-5A735734A3875334.